Work

Sondhi

NDA

A Shopify theme for a Kannauj attar house: a storefront that finds the smell from a memory, says how long it lasts and sends the vials before it asks for a bottle.

Built for a client under NDA. We can't reveal the brand, so the name and identity you see here stand in for theirs.

  • NDA
  • Fragrance
  • Online Store 2.0

Sondhi, Kannauj theme preview: the home page, starting with the video banner.

Challenge

Sondhi distils attars in Kannauj, in copper degs over a wood fire, into sandalwood oil: eight of them at ₹5,900 to ₹12,000 for 12 ml, and eight eaux de parfum at ₹9,800 built on them. A scent cannot be smelled on a screen, and an opened bottle cannot come back. The old store sold it like everything else online: notes in a pyramid of perfumers' words, a discovery set filed under gifting, and nothing about how long any of it lasts.

  • Notes came as top, heart and base, with a floral-or-woody filter that means nothing to a first buyer
  • The three vials sat under Gifting, and what they cost was not taken off the bottle
  • Whether an oil lasts, and where to put it, was not said anywhere on the page
  • An opened bottle cannot come back, and the store said so only at checkout

The brief was a theme that finds a smell from a memory, says plainly how long each one lasts, and sends the vials before it asks for a bottle.

How we worked

01 Discover: What a shopper needs to know before she buys a scent she cannot smell on a screen

02 Define: Three proto-personas and the journey from a memory she cannot name to a bottle she chose

03 Design: Wireframes first, then the storefront, section by section

04 Optimise: The product page, the vials and how we'd test them

01 · Discover

The brief

A copper deg over a wood fire in a Kannauj distillery, steam rising in the first light

Sondhi, Kannauj

Goal

Sell attars at full price online, where nothing can be smelled and an opened bottle cannot come back.

Constraints

  1. Smell comes before the bottle: three vials ship the next day, and what they cost is credited against the bottle.
  2. Notes are named as things, earth, rain, rose, wet khus, sandalwood, and every attar says how long it lasts.
  3. One attar is one product: attar or eau de parfum is a choice on its page, never a second listing.

Wants the smell of rain on hot earth, or a grandmother's sandalwood box, and has no word for it.

Wears an eau de parfum every day and has never worn an oil.

Is buying for a mother or a groom and cannot smell anything on a screen.

02 · Define

From a smell you remember to a bottle you chose

  1. Discover

    HesitationIs an oil old-fashioned, and will it last?

    AnswerA bar and a film that say it plainly: hydro-distilled in copper, vials first, shipped the next day.

  2. Browse

    HesitationWhere do I start if I cannot smell them?

    AnswerThree sets of three vials come before any bottle, named for what they smell of: the rain, the garden, the smoke.

  3. Choose

    HesitationWhich one is the smell I remember?

    AnswerPick up to three memories and the page names two attars, each with a bar for how long it lasts.

  4. Commit

    HesitationWhat if it is wrong for them?

    AnswerThe vials are the first button, and their ₹1,200 comes off the bottle within 60 days; the bottle is the second.

  5. Wear

    HesitationHow do I wear an oil?

    AnswerA drop on the wrist, not a spray, said on the page and on the vial card; the refill is ₹4,900.

03 · Design

Wireframe to storefront

Ten sections, from the vials-first bar to the footer, each one the team can move, edit or switch off in the theme editor. Wireframes first, then the design.

Home page, Online Store 2.0 · 10 sections. The home page as ten bottles on two shelves of a perfumer's organ, in storefront order: as a light passes along the shelves each one fills and its label goes from the wireframe to the render.

Bottle 1 of 10

Announcement bar

Smell it before you buy it, vials ship the next day, distilled in Kannauj: three promises, no countdown.

04 · Optimise

The product page, decision by decision

An attar cannot be smelled on a screen, and an opened bottle cannot come back. Each number marks a decision on the product page and the reason for it.

  1. The name is the attar. Earth after rain and sandalwood sit under it in plain words, with the price and taxes beside them.

  2. A bar of three segments, 15 minutes, 2 hours, 8 hours, filled to what this attar lasts, with one plain line under it.

  3. Attar or eau de parfum are two choices on one page, each with its price; the three vials sit under them as an outline button.

  4. Three vials of your pick ship the next day, and the ₹1,200 comes off the bottle you pick within 60 days: said in a card before the button.

  5. Hydro-distilled in copper, no synthetics, and a drop on the wrist, not a spray: said where the doubt is, not on a policy page.

  6. Add to Bag is the only filled button; the refill is an outline button with its own price, and the concierge a plain link.

Sondhi, Kannauj product page buy box, with 6 numbered drops of oil on a blotter, each level with the row it decides: 1. Notes as things, not a pyramid; 2. How long it lasts, drawn; 3. Form as a choice, vials as the way in; 4. Smell it first; 5. An oil, said plainly; 6. One filled button, the refill beside it.

04 · Optimise

Find it by memory

Three steps from the theme, in order: pick the smells you remember, read the two attars that match, then send for the vials. The price follows the form.

Memories

0 of 3

Pick up to three. A fourth swaps the first.

The accord

Mitti

Mitti

Pick a memory and the two nearest attars come here.

earth, rain, sandalwood

Earth and rain first; sandalwood close to the skin after two hours; eight hours on cloth.

₹6,500

Gulab

Pick a memory and the two nearest attars come here.

rose, honey, warm petals

Fresh rose for an hour, then a warm, honeyed rose; six hours.

₹7,200

The vials

₹6,500

  1. Mitti
  2. Gulab
  3. Your pick · any attar

₹1,200 comes off the bottle you pick within 60 days

Three vials, ₹1,200, credited against the bottle you choose.

Attars are oils: a drop on the wrist, not a spray.

Design tokens

10:00 The blotter rack

Colour

Type

  • Headings & wordmark · Libre Caslon Display

    Smell it first.

  • Interface · Figtree

    The attars · Vials ship the next day

  • Products & prices · Figtree Medium

    Mitti ₹6,500

Components

Add to Bag · ₹6,500; Send me the vials

₹6,500 Smell it first · Vials ship the next day

04 · Optimise

How we'd test it

These are the first three experiments we'd run after launch, and what each one has to prove.

  1. Wear test 1 · On skin

    If
    the three vials are the first button, with the credit said beside it
    Then
    more first orders start as vials
    Because
    a smell is chosen on the skin, not from a description
    Metric
    Share of first orders that are vials
    Guardrail
    Average order value
  2. Wear test 2 · On cloth

    If
    every attar shows a dry-down bar and one plain line on how long it lasts
    Then
    fewer questions reach the concierge about whether it lasts
    Because
    the answer is on the card before the money is spent
    Metric
    Concierge questions about wear time
    Guardrail
    Add-to-bag rate
  3. Wear test 3 · On paper

    If
    nine memories, not floral and woody families, lead the choice
    Then
    more visitors send for the vials
    Because
    a memory is easier to name than a note
    Metric
    Rate of visitors who go on to order vials
    Guardrail
    Bounce rate on the home page

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